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Sheraton Grand Sydney Hyde Park


Hotel in SYDNEY

About Sheraton Grand Sydney Hyde Park

Sophisticated lodging with a seafood buffet restaurant, plus an indoor rooftop pool & a spa.

What the Club offers

Accomodation

Establishment

Events

Open now

Club venue location

Reviews

5 Star Review by Johnny Ray

A friend recommended the Sheraton Grand after theyve stayed a few times. So far Ive enjoyed my stay at the hotel. The room is nice, plenty of outlets for various devices. The view of the park is phenomenalI can look out the window all day. I also love the location as it is close to CBD, but feels like a world apart thanks to the proximity to Hyde Park. My only con is the food at the hotel. Its decent, but doesnt compare to similar hotels in the area. There are a lot of great food options in the area so its not a negative for me, but wanted to mention it for people that like to eat regularly at the hotel.

1 Star Review by Murat Hersli

Let me start by saying the hotel is amazing we had a wonderful time, everything was impeccable from check in to the room itself, staff at the bar, breakfast and facilities were all amazing. Why the one star? The hotel decided to change the rate i had booked the room at. I was charged $267.97 more after i had checked out and returned home. No it wasn't minibar or extras, just the room. Apparently there were issues during my check in and the rate reverted back to the current day rate. So now i find myself wasting my time sending emails to prove the rate that i had booked at. Surely their systems would have this sort of information. So a great experience that has now left a sour taste. Have contacted via chat in the app to which i was told of the issue and a refund would take place. No refund as yet and record of the chat on their system. I called and sent the email showing the confirmation and price. Now i wait..........

3 Star Review by Anne Wicks

The Sheraton on Hyde Park is a lovely place to stay. Anything that doesn't require human contact is excellent. I was impressed with the room beautifully presented, clean, great view, comfortable beds and a lovely place to stay the night. The bathroom was very nice, with bath soap, shampoo and conditioner by Gilchrist and Soammes, exceptionally good. The check in and check out service was good, despite the 3pm check in having a queue of 10 groups. What wasn't good breakfast had some okay options. The pastries must have been external order and were excellent. The rest of the food was cold, despite getting to the buffet at 6.30am. The coffees arrived at the end of our breakfast and were okay. What was most disappointing was the staff. They seemed irritated whenever coming into contact with people and just didn't want to be bothered or even want to be there. Despite working sections that needed service. Having stayed in excellent hotels around the world. There is a difference between excellent service and low budget service. The only excellent service I saw was from the "bell men" helping with bags at the front. Would love to see a massive improvement in service. Especially for a nice hotels.

4 Star Review by Matt

Room is comfy and nice and the lobby is absolutely beautiful. Front desk staff were polite and friendly. Room service was delivered quick and was high quality. However for the price of this hotel I believe that there are better options for high end accomodation in the city especially for those travelling for leisure instead of business. They seem to be stuck in the out dated phase of extreme overcharging for the mini bar ($8 for a can of soft drink) ($20-$30 for alcohol) which is just not how they things should be done anymore. Another huge disappointment was the credit card surcharge (adding Approx $90 to the bill) Overall a good experience but unsure if I would return due to value for money.

5 Star Review by Clement Chan

What an incredible experience we had staying here. This is now my favorite hotel in Sydney, of the two hotels weve stayed at in our trip here. The Sheraton Grand Sydney Hyde Park is elegant and situated right opposite Hyde Park. Its also literally steps away from a bus stop and just a few minutes walk away from the St. James train station. As our flight got in extremely early at 7am, we werent sure if we could check in, but the friendly reception staff, Michelle, was able to get us a room early. We were grateful at being able to shower before we started our day. Our room is spacious and comfortable, and it also has a deep bathtub and a shower enclosure. The shower enclosure actually kept water from spilling out, unlike some other hotels. The indoor heated pool was comfortable, and the hot whirlpool was what we needed to unwind in. As someone who has been trying to stay fit, I was impressed by the extensively equipped fitness centercomplete with barbells, dumbbells, weightlifting machines, and cardio equipmentwhich was even better than my home gym. The mens changing room also has its own steam room and sauna. You cant go wrong with this hotel. If theres one hotel you want to use as your Sydney exploration base, this would be it.

3 Star Review by Gina Wedya

To start - the hotel itself was amazing. Spotlessly clean, good amenities, perfect location. Whats disappointing is the staff. Ive stayed in this hotel twice. Each time i called the guest service they always sound annoyed. One time i was greeted with hmm yeah halo. Dont even compare to other 5 stars, a 4 or even 3 stars hotel will have better hospitality.

4 Star Review by Geoffrey McGrory

We had to go to Sydney for a birthday party and decided to go down a few days early to see the lights in the CBD. Everything about the hotel was as good as you would expect. The staff were friendly and efficient. The room was a good size and we thought the night light was a great touch. I would have rated this hotel 5/5 except for our experience after we left. They had charged me twice for valet parking. When I advised them of this I was advised that they would arrange a refund and also adjust the credit card surcharge. It took them 10 days to refund the parking fee and 4 weeks later I'm still waiting for the other amount to be fixed. My last 2 emails have gone unanswered.

4 Star Review by Lucy B

Lovely understated elegant hotel. Renovated rooms and comfy beds. Fully equipped gym, hot tub, indoor heated pool and sauna is lots of fun and relaxation for the whole family. Breakfast at Feast is extensive and impressive. Staff are friendly and professional. One of our favourites.

4 Star Review by Bertrand Duperrin

The hotel is well placed in the city center and moreover in front of a train line which serves the airport directly. On the other hand, it's not one of the liveliest areas of the city at night. The hotel is very pretty but it is clear that it has undergone various renovations which, even if they are successful, cannot hide the fact that its design is old. The rooms are beautiful and simply decorated. Very large bathroom. Very friendly staff. Nice indoor rooftop pool but can be a bit small given the size of the hotel. Very nice gym. Excellent club lounge for those who have access.

5 Star Review by Daniel Mueller

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