Privacy Policy
Last Updated: January 2026
Local Venue ("we", "us", "our", or "Local Venue") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://localvenue.com.au ("Website") and use our services.
We are bound by the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act. This Privacy Policy sets out how we comply with our obligations under the Privacy Act and APPs.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Website.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information You Provide
When you interact with our Website, you may voluntarily provide us with personal information, including:
(a) Account Information: Name, email address, password, and username when you create an account;
(b) Contact Information: Name, email address, phone number, and any other information you provide when contacting us or submitting enquiries;
(c) User Content: Reviews, ratings, comments, photographs, and other content you submit to the Website;
(d) Newsletter Subscription: Email address when you subscribe to our newsletter;
(e) Survey Responses: Information you provide when participating in surveys or promotions;
(f) Correspondence: Records of any correspondence between you and us.
1.2 Information Collected Automatically
When you access our Website, we may automatically collect certain information, including:
(a) Device Information: Device type, operating system, unique device identifiers, browser type and version, and screen resolution;
(b) Log Data: IP address, access times, pages viewed, referring URL, and actions taken on the Website;
(c) Location Data: Geographic location information based on your IP address or, with your consent, more precise location data from your device's GPS;
(d) Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for more details).
1.3 Information from Third Parties
We may receive information about you from third parties, including:
(a) Social Media Platforms: If you log in or connect your account through social media platforms (e.g., Facebook, Google), we may receive information such as your name, email address, and profile picture;
(b) Analytics Providers: Information from analytics services that help us understand how users interact with our Website;
(c) Venue Partners: Information from venues listed on our platform regarding user interactions or bookings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Providing and Improving Our Services
(a) To operate, maintain, and provide features and functionality of the Website;
(b) To create and manage your account;
(c) To provide location-based services and show you venues near you;
(d) To display your reviews, ratings, and other user content;
(e) To personalise your experience and show relevant content;
(f) To improve, develop, and enhance our Website and services.
2.2 Communications
(a) To respond to your enquiries, comments, or requests;
(b) To send you service-related communications, including account notifications and updates;
(c) To send you newsletters, marketing materials, and promotional offers (with your consent where required);
(d) To notify you about changes to our Website, services, or policies.
2.3 Analytics and Research
(a) To analyse usage patterns and trends to understand how users interact with our Website;
(b) To conduct research and analysis to improve our services;
(c) To generate aggregated, de-identified data for statistical purposes.
2.4 Legal and Security
(a) To comply with legal obligations and respond to lawful requests from authorities;
(b) To protect the rights, property, and safety of Local Venue, our users, and others;
(c) To detect, prevent, and address fraud, security breaches, or technical issues;
(d) To enforce our Terms and Conditions and other agreements.
3. Legal Basis for Processing
Under the Privacy Act and APPs, we collect and process your personal information based on the following grounds:
(a) Consent: Where you have given us clear consent to collect and process your personal information for a specific purpose;
(b) Contractual Necessity: Where the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;
(c) Legal Obligation: Where we need to comply with a legal obligation;
(d) Legitimate Interests: Where the processing is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
4. How We Share Your Information
We may share your personal information in the following circumstances:
4.1 With Your Consent
We may share your information when you have given us specific consent to do so.
4.2 Public Information
User content such as reviews, ratings, and comments that you post on the Website may be visible to other users and the public. Your username and profile information may be displayed alongside your content.
4.3 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
(a) Website hosting and maintenance providers;
(b) Email service providers;
(c) Analytics providers (e.g., Google Analytics);
(d) Customer support services;
(e) Marketing and advertising partners;
(f) Payment processors (if applicable).
These service providers are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.
4.4 Venue Partners
We may share aggregated, de-identified information with venue partners to help them understand user engagement and improve their services. We will not share your personal information with venues without your consent unless necessary to provide a service you have requested.
4.5 Business Transfers
If Local Venue is involved in a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
4.6 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request), or if we believe disclosure is necessary to:
(a) Comply with a legal obligation;
(b) Protect and defend the rights or property of Local Venue;
(c) Prevent or investigate possible wrongdoing in connection with the Website;
(d) Protect the personal safety of users or the public;
(e) Protect against legal liability.
4.7 Aggregated and De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.
5. Data Retention
5.1 We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
5.2 To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.
5.3 Generally, we retain:
(a) Account information: For as long as your account is active, plus a reasonable period after account closure to allow for account reactivation or to comply with legal obligations;
(b) User content: Reviews and ratings may be retained indefinitely to maintain the integrity of venue ratings, even after account deletion (though they may be anonymised);
(c) Log data: Typically retained for 12-24 months for security and analytics purposes;
(d) Marketing preferences: Until you unsubscribe or update your preferences.
5.4 When your personal information is no longer required, we will securely delete or destroy it, or anonymise it so that it can no longer be associated with you.
6. Data Security
6.1 We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
6.2 Our security measures include:
(a) Secure Socket Layer (SSL) encryption for data transmission;
(b) Secure storage of personal information on protected servers;
(c) Password protection and encryption of sensitive data;
(d) Access controls limiting who can access personal information;
(e) Regular security assessments and monitoring;
(f) Staff training on data protection and privacy.
6.3 While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6.4 You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately if you suspect any unauthorised access to your account.
6.5 In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
7. Cookies and Tracking Technologies
7.1 We use cookies and similar tracking technologies to collect and track information about your use of our Website and to improve your experience.
7.2 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
7.3 Types of Cookies We Use
(a) Essential Cookies: Necessary for the Website to function properly. They enable basic features like page navigation, secure access, and remembering your preferences (e.g., location settings);
(b) Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously (e.g., Google Analytics);
(c) Functional Cookies: Enable enhanced functionality and personalisation, such as remembering your login details and preferences;
(d) Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of advertising campaigns.
7.4 Third-Party Cookies
We may allow third-party service providers, such as Google Analytics, Google Maps, and advertising networks, to place cookies on our Website. These third parties have their own privacy policies governing the use of such cookies.
7.5 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our Website.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
7.6 Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Our Website does not currently respond to "Do Not Track" signals.
8. Location Data
8.1 Our Website uses location-based services to help you find venues near you. We may collect location data in two ways:
(a) IP-based Location: We may approximate your general location based on your IP address;
(b) GPS Location: With your explicit consent, we may access your device's GPS to provide more precise location-based services.
8.2 We use location data to:
(a) Show you venues, daily specials, and events near your location;
(b) Calculate distances to venues;
(c) Display your location on our interactive map;
(d) Provide relevant search results.
8.3 You can disable GPS location services at any time through your device settings or browser permissions. This will not prevent IP-based location approximation but will affect the precision of location-based features.
8.4 We may store your location preferences (using cookies) to remember your preferred location for future visits.
9. Your Rights Under the Privacy Act
Under the Privacy Act and APPs, you have certain rights regarding your personal information:
9.1 Right to Access
You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable period (generally within 30 days).
9.2 Right to Correction
You have the right to request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading. You can update some information directly through your account settings.
9.3 Right to Complain
If you believe we have breached the APPs or mishandled your personal information, you have the right to lodge a complaint with us. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
9.4 Right to Opt-Out of Marketing
You have the right to opt out of receiving marketing communications from us at any time. You can do this by:
(a) Clicking the "unsubscribe" link in any marketing email;
(b) Updating your communication preferences in your account settings;
(c) Contacting us directly using the details in Section 14.
9.5 Right to Anonymity
Where practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us. However, this may limit your ability to use certain features of our Website (e.g., creating an account or posting reviews).
9.6 Exercising Your Rights
To exercise any of your rights, please contact us using the details in Section 14. We may need to verify your identity before processing your request. We will respond to your request within a reasonable timeframe.
10. International Data Transfers
10.1 Your personal information may be transferred to, and processed in, countries other than Australia. These countries may have data protection laws that are different from the laws of Australia.
10.2 We may transfer your personal information overseas in the following circumstances:
(a) To service providers who assist us with hosting, analytics, email services, or other functions and who may be located in countries including the United States, Ireland, Singapore, and other jurisdictions;
(b) Where you have consented to such transfer;
(c) Where the transfer is required or authorised by law.
10.3 Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the APPs or is subject to substantially similar privacy protections.
10.4 By using our Website, you consent to the transfer of your personal information to overseas recipients as described in this section.
11. Children's Privacy
11.1 Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
11.2 If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.
11.3 If you are under 18, please do not provide any personal information to us or create an account without parental consent.
12. Third-Party Links and Services
12.1 Our Website may contain links to third-party websites, services, or applications that are not operated by us. This includes links to venue websites, social media platforms, and other external resources.
12.2 We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
12.3 Our Website integrates with the following third-party services:
(a) Google Maps: For displaying venue locations and providing map functionality. Google's privacy policy applies to the use of Google Maps;
(b) Google Analytics: For analysing website traffic and user behaviour;
(c) Social Media Platforms: For sharing content and social login functionality.
13. Changes to This Privacy Policy
13.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
13.2 When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also provide additional notice, such as adding a statement on our Website homepage or sending you an email notification.
13.3 Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
13.4 We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Email: support@localvenue.com.au
Website: https://localvenue.com.au
Address: [Insert Business Address], New South Wales, Australia
We will endeavour to respond to your enquiry within a reasonable timeframe (generally within 30 days).
15. Complaints
15.1 If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us using the contact details in Section 14.
15.2 When lodging a complaint, please provide us with:
(a) Your contact details;
(b) A detailed description of your complaint;
(c) Any relevant supporting documentation.
15.3 We will acknowledge receipt of your complaint within 7 days and aim to investigate and respond to your complaint within 30 days. If we need more time, we will let you know.
15.4 If you are not satisfied with our response, or if you believe we have not adequately addressed your complaint, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001
16. Definitions
In this Privacy Policy:
"APPs" means the Australian Privacy Principles contained in Schedule 1 of the Privacy Act 1988 (Cth).
"Personal information" has the meaning given in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not.
"Privacy Act" means the Privacy Act 1988 (Cth).
"Sensitive information" has the meaning given in the Privacy Act 1988 (Cth) and includes information about racial or ethnic origin, political opinions, religious beliefs, health information, sexual orientation, and criminal records.
"Website" means the Local Venue website located at https://localvenue.com.au.
Your Privacy is Important to Us
If you have any questions about how we handle your personal information, please don't hesitate to contact our Privacy Officer.