About SHANGRI-LA SYDNEY
SHANGRI-LA SYDNEY is a hotel and pub located at Essex & Gloucester Sts, The Rocks NSW 2000. Iconic luxury overlooking Sydney Harbour and the Opera House. No gaming machines are recorded for this venue. It is rated 4.5 out of 5 from 7163 Google reviews. A food and drinks menu is listed below. Phone: (02) 9250 6000.
Iconic luxury overlooking Sydney Harbour and the Opera House
Situated in the historic Rocks district, Shangri-La Sydney offers 565 luxury guest rooms and suites with panoramic views of the Sydney Harbour Bridge and Opera House. The hotel is renowned for its world-class dining, award-winning spa, and its central location providing easy access to Sydney’s major attractions.
What SHANGRI-LA SYDNEY offers
Accomodation
Establishment
Events
Open now
SHANGRI-LA SYDNEY location and map
Frequently asked questions about SHANGRI-LA SYDNEY
Where is SHANGRI-LA SYDNEY located?
SHANGRI-LA SYDNEY is located at Essex & Gloucester Sts, The Rocks NSW 2000. It is a hotel and pub in the suburb of The Rocks, New South Wales.
Does SHANGRI-LA SYDNEY have pokies?
No gaming machines are recorded for SHANGRI-LA SYDNEY in the NSW gaming machine register, so it is a venue without pokies.
Does SHANGRI-LA SYDNEY serve food?
Yes. SHANGRI-LA SYDNEY serves food and its menu with prices is listed on this page.
Does SHANGRI-LA SYDNEY have a bar?
Yes. SHANGRI-LA SYDNEY holds a NSW liquor hotel licence and serves alcoholic drinks at the bar.
What is the phone number for SHANGRI-LA SYDNEY?
You can phone SHANGRI-LA SYDNEY on (02) 9250 6000.
How is SHANGRI-LA SYDNEY rated?
SHANGRI-LA SYDNEY is rated 4.5 out of 5 based on 7163 Google reviews.
Which venues are near SHANGRI-LA SYDNEY?
Licensed venues close to SHANGRI-LA SYDNEY include The Morrison Bar & Oyster Room, Jacksons on George, Australian Hotel THE ROCKS, Fortune of War Hotel. See the nearby venues list on this page for distances and details.
Sydney Services & Facilities
Dining & Bars
Altitude
An award-winning fine dining restaurant on the 36th floor serving contemporary Australian cuisine with floor-to-ceiling views of the harbour.
Blu Bar on 36
A sophisticated cocktail bar located at the hotel's peak, offering creative mixology and a wide selection of premium spirits and wines.
The Lobby Lounge
A relaxed venue for light meals, snacks, and the hotel's signature High Tea experience, overlooking the hotel gardens.
Entertainment & Leisure
Chi, The Spa
A luxury spa providing holistic treatments and massages inspired by traditional Asian healing philosophies.
Health Club
Features a fully equipped gym, indoor heated swimming pool, sauna, and hot tub, available daily for guests.
Family Features
Kids' High Tea
A specially themed afternoon tea experience designed for children with kid-friendly treats and beverages.
Family Guest Rooms
Offers interconnecting room options and additional bedding configurations suitable for families traveling together.
Functions & Events
Grand Ballroom
A large, pillarless event space capable of accommodating up to 850 guests for gala dinners, conferences, or weddings.
Heritage and Meeting Rooms
18 versatile meeting spaces equipped with modern audio-visual technology for business seminars and private events.
Horizon Club Lounge
An exclusive lounge for Horizon Club guests offering private check-in, breakfast, and evening drinks and canapes.
Amenities & Services
Valet Parking
Secure on-site valet parking available for a daily fee, accessible 24 hours a0 day.
Concierge and Tour Desk
Dedicated team to assist with restaurant bookings, transport arrangements, and sightseeing recommendations.
Complimentary Wi-Fi
High-speed wireless internet access available throughout the entire hotel for all guests.
Business Centre
Fully equipped business facilities including printing, scanning, and secretarial services.
Our Food & Drinks Menu
* Please note that all images are for illustration purposes only and actual serving will vastly differ.
SHANGRI-LA SYDNEY reviews
5 Star Review by Morgan Kelps
Great stay overall, wonderful location, well appointed rooms, incredible views from the bar and dining areas. Stand out was Adrian the concierge, incredible. We were headed to the airport but I wanted to order room service delivered to go to the bar, I was turned down by another chap at the property but I spoke with Adrian in the lobby and he said it would be there at 12:45 (placing the order at 12:15). Not only was it there at 12:45 to the minute but Adrian accompanied the delivery person to ensure everything was perfect. Many higher end establishments fail to deliver in the basics but Adrian and the staff at this property get it right
5 Star Review by Bas Brink
Most 5 star hotels do not deliver what they promise these days. To me Shangri-La is always delivering value for money. The rooms are spacious, very neat and clean. The staff is very kind and helpful. Breakfast is amazing. Pool and gym are good and clean. Bar is very nice at nights. For me the hotel to go if I want to have a proper rest during holidays.
1 Star Review by Nadine Raes
Definitely not 5 star. Still only hotel left for Sydney New Year's Eve with rooms. Now I know why. No one wants to stay there. Took staff 35 minutes to answer the phone. Then girl who answered could not do her job and was unable to take booking because she knew nothing. She said her manager does the bookings and to wait till tomorrow when the rooms might all be booked out. I had to ring because the website is also full of mistakes. It says fully refundable if cancelled by October 1 and then down at bottom under cancellation policy it says that it is non refundable. It says the deposit is non refundable but it is not a deposit, it is the full price. So not sure why they do not know the meaning of this word. So one minute it is refundable, the next it is not, they take 35 minutes to answer a phone and the person who answers their phone in reservations is unable to do her job and take a reservation. Wow!!!! Obviously not the place to be.
1 Star Review by Oliver Whitelegg
Without a doubt, one of the worst hotel stays I have ever had. We were there for two nights. On the first night, we got locked out of the room just after midnight as the "battery had died in the door" and were told that it would be 5-10 minutes. 45 minutes later we asked what was going on and were informed by the front desk that it had happened the night before and would be another 5 to 10 minutes. We kept getting the same answer until about 2 AM when we spoke with a manager who told us it had never happened before and offered us another room and that they would retrieve our bags for us and drop them off. I called down the next morning to get out bags and we were told that the front desk didn't know what we were talking about and it took them another 2 hours to get out bags and items to us. After our room had been cleaned, we found blood stains and a brown mark on the sheets. When I told the reception this, they said after all that had happened, they would wave our 1 drink from the minibar. We also had a $290 hold put on my credit card, which they still have not refunded 5 days later despite being told that it would be refunded that day. Now nobody will answer the phone to assist, just continuous ringing and nobody is answering, except for one time when the phone was picked up and hung up straight away. We were treated poorly by both staff and management who came across as hostile and rude towards us when we were trying to get into our own room. There was no offer of assistance or compensation.
5 Star Review by Vamsi Doragulu
We had a wonderful experience. Rooms are spacious, neat and clean. The staff were kind and helpful. Pool and gym were good and clean. They went beyond to make our stay comfortable and accommodated all our requests. I will stay with them again if I get a chance.
5 Star Review by Christian Ganneshofer
No comment provided.
5 Star Review by Ray Cerfontyne
No comment provided.
5 Star Review by Allen Wang
Great location, and service. Nice view of opera house and the bridge. Good stay!!
5 Star Review by 조주연
The location was ambiguous, but it was worth walking around. Oh, and the slope was a little too. It was close to the observatory, so I went on foot. Above all, the view was really good. It was good enough to be satisfactory even though it wasn't Sydney Harbor View. was the best in
5 Star Review by Jack Miller
The best hotel in Sydney - Shangri-la is only hotel I will stay at. Booked a twin room and received a complimentary upgrade with a great view. The price was less than all the other 5* hotels in Sydney. The staff were very polite and opted for the breakfast in the morning. Breakfast you could choose from so much! It wasnt one of those simple bready options, with cheap coffee. Ended up having salmon eggs benny and a delicious coffee.